Introduction
Unbinding a Hikvision DVR might be necessary in a few situations. You may need to do this if you are changing users. You may also require it when resetting settings. Additionally, it helps to fix binding errors with the Hik-Connect app.
This guide gives simple steps to the Hikvision DVR unbinding guide. This will help you regain full control of your security system.
Step-by-Step Process to Unbind Hikvision DVR
Understand why you need to unbind.
- To unlink a previously registered account.
- To enable a new owner or administrator to bind the DVR.
- Resolve errors such as "Device is Already Bound."
Check Account Details
Ensure you have access to the Hik-Connect account currently bound to the DVR. If you don’t have login credentials, you may need assistance from Hikvision support.
Unbind via Hik-Connect App
- Log in to the Hik-Connect app using the account associated with the DVR.
- Go to the device settings.
- Select the option to "Remove Device" or "Unbind Device."
- Confirm the action, and the DVR will be unbound.
Unbind via DVR Interface
- Access the DVR’s menu via its connected monitor.
- Navigate to Configuration > Network > Platform Access.
- Disable the "Enable Hik-Connect" option.
- If required, log in using the admin account and select “Unbind Device.”
Contact Hikvision Support
If you’re unable to unbind the device through the app or interface, contact Hikvision’s customer service. They may request proof of ownership before assisting with the unbinding process.
Conclusion
Unbinding your Hikvision DVR is a straightforward process when you follow the proper steps. Whether you use the Hik-Connect app, or the DVR interface, or get help, this guide will help you unbind and reconfigure your system.